Shipping

Domestic Shipping

Rates can be found by adding your selected items to your shopping cart and entering your zip code into the shipping calculator.

The prices shown include the cost of shipping and full insurance. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, by making a purchase from us, you agree that you understand the valuable nature of precious metals and numismatic items and have a secure delivery location. It is not the responsibility of Casper's to verify or otherwise ensure that its customers possess a secure delivery location. This may involve having to sign for your packages. You agree to provide us with a secure delivery location and either be present to sign for the package, or to authorize someone at that address to act as your agent in your absence to accept delivery of the package. We will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature, or, if you have given them instructions to leave your package with someone else such as a building manager, neighbor, or drop-off location. Furthermore, you acknowledge and agree that once the postal service, courier or other third party delivery or handling agency certifies or otherwise claims that an item is delivered, it is for all intents and purposes delivered and is no longer covered by any insurance, and we will not be responsible for any such items.

In addition, in order for us to work with our insurance carrier, should your package be lost in transit, or should you fail to receive your package, you must notify Casper's Coins in writing through email within 15 days of us shipping the package to you. Failure to notify Casper's Coins within the specified time frame of potential loss would void your ability to file a loss package claim. Customer needs to receive confirmation back from Casper's Coins of notice of claim.

In the event that you suspect your package is lost, Casper's Coins Insurance Policy require you do the following, For Packages that were sent by USPS and UPS You will need to File a police report with your local jurisdiction which will need to be forwarded to Casper's Coins, You must go in person to your local Post Office and file a lost package report (for USPS) which also needs to be forwarded to Casper's Coins. You also agree to cooperate with Casper's Coins, its insurance carrier, postal inspectors, UPS security department and local and federal investigative bodies. In the event the package is determined missing, lost or stolen you agree to sign a legal affidavit that you have not received this package (some cases may require a notarized signature). This declaration will take a minimum of 30 days from the filing of the claim. If the package has been declared lost from the carrier, at that point in time Casper's Coins will, in our sole discretion, either replace the original product or refund the full purchase price.

Shipping times seen on the individual product pages are calculated from the time after your full payment via wire is received and/or your full payment via credit card has been validated by our security department.

Estimated shipping times are not guaranteed or warranted in any way. Casper's Coins will make its best efforts to meet the estimated delivery times. However, shipping times will be extended if we are not able to reach you via phone or email to obtain further information regarding your payment, including information during the credit card verification process. In addition, omitting the web order number on wire payments may delay your shipping time. Furthermore your order may be delayed due to weather conditions or unexpected supply chain issues.

All orders are shipped in full once every product on the order is in stock and once we receive full payment and required information for the order. If a customer would like an order to be partially shipped, the customer shall be responsible to pay an additional shipping and insurance charge.

UPS makes up to three (3) attempts to make a successful delivery and will then return the package to Gainesville if delivery attempts are unsuccessful. UPS will NOT hold packages at their distribution centers after three (3) unsuccessful delivery attempts.

USPS will make one (1) delivery attempt. Per USPS policy, packages will be held at your local post office for up to fifteen (15) business days from the date of the first delivery attempt. Packages that are not picked up from the USPS during that time will be returned to Gainesville.

If a customer's order is returned to Casper's Coins for any reason, the customer will not be refunded and will remain responsible for any shipping charges incurred, the five percent (5%) restocking/cancellation fee and any market loss incurred in accordance with our Market Loss Policy. In addition, if the customer requests reshipment of the order, the customer will be responsible to pay another shipping charge (equal to the original shipping charge) before Casper's Coins will reship the packages.

If you feel a package is damaged or has been tampered upon arrival, DO NOT accept the package and notify Casper's Coins immediately. Once you have signed for the package Casper's Coins assumes no further responsibility/liability. In the event that a package has been damaged in delivery, Casper's Coins will not be able refund or reship the purchased product until the appropriate carrier has notified Casper's Coins in writing that said package has been damaged in shipping. At that point in time Casper's Coins will, in our sole discretion, either replace the original product or refund the full purchase price.

At Casper's Coins, we use a stringent packing and shipping procedure to ensure all products are sent as ordered, which includes continuous videotaping of all aspects of the packing and shipping process, photos of each product, and detailed tracking information.

However, in the event you believe there is a problem with any order, including any missing or damaged items, the problem must be reported to Casper's Coins within two (2) business days of receipt of the order. Your failure to report a problem of any kind within two (2) business days of receipt of an order will constitute your acceptance of the order as received.